TERMS AND CONDITIONS

‘HOLD THE DATE’ FEE

A non refundable fee of £50 to ‘hold the date’ for your wedding. Once this payment has been received, your wedding will be added to the diary, please note no booking has been made until this has been received and confirmed by ourselves. This will be deducted from final total payment due (to be agreed on day of trial) and this will be used towards covering admin, scheduling, phone calls and consultation fees.
TRIALS - To be held at my home in 13 Barrs Court Avenue BS30 8DL to chat through and choose your perfect look. (Trial prices applicable - strictly payable on day of trial in cash - see Prices page).

Please give at least 48 hours notice of trial cancellations, a charge of £10 may be levied for late notice cancellations. Before our initial meeting, we ask you to send photos of yourself with hair and make up images that have caught your eye, allowing us to prepare properly.

Please leave enough time in advance of the wedding to ensure you get a time to mutually suit - we all get very booked during wedding season therefore appointments may be limited.

TRAVEL

First 10 miles travel is free, after this travel will be charged from your stylist’s location at 50p per mile, for journeys of over 1 hour travel each way, an additional hourly rate will apply (ie 2.5 hours total travel = half hour travel charged.

Any parking, toll charges and congestion charge will be added to your final bill. Please contact us if there is no parking at venue or parking is limited as we carry a lot of equipment and may be unable to continue with this booking or may require an uber to and from the venue. You might want to bear this in mind when choosing an air b’n’b for example, very few of these will have parking in or near central Bath. All travel, parking etc confirmed at trial.

Longer journeys and for early morning starts and travel at over 1.25 hours each way, and by agreement, your artist/s may need to book a hotel near to your wedding venue (we will book a mid priced hotel and confirm details with you before adding to final invoice).

For destination weddings, flights, transfers, hotels and some meals will be charged but this would be discussed prior to booking and of course mutually agreed.

CHANGES TO BOOKING OR CANCELLING YOUR BOOKING

Additional persons to the original booking will be accepted if time and resources allow, by email and only by prior agreement (additional charge applies)

Additional persons on the wedding day - occasionally, we may be able to fit in a last minute person, payment for these will be strictly in cash on day

Reducing numbers - charges of 40% per reduction will apply 4 months or less from wedding date - ie one bridesmaid cancelled, £50 x 40% = £20 charge

In the very unfortunate event you have to cancel your total booking, for whatever reason, cancellation fees will be as follows:

  • 3 calendar months or less before the wedding 50% of the total fee
  • 2 calendar months or less before the wedding 60% of the total fee

>1 calendar month or less before the wedding - full remaining fee due

If we decide to cancel your booking at any point, whether this be due to sickness or accident of the artist, to dispute, unreasonable behaviour of the bride/bridal party or artistic differences, non payment by bridal party, or due to government health guidelines, epidemic or pandemic, including force majeure, we will refund any amount due according to these terms and conditions. We would notify you of this in writing where at all possible. Please not we will not refund your non refundable ‘hold the date fee’ unless in exceptional circumstances, at our discretion.

RESCHEDULING YOUR

In the very unlikely event that an artist is unable to attend to perform services on trial date or booked wedding date, for any unforeseen or unfortunate circumstances out of our control, including but not limited to sickness, government or health guidelines, epidemic or pandemic, accident, road or motorway closure or severe weather conditions, be sure that every reasonable effort will be made to contact you and to find a reputable replacement artist at short notice, however any such booking will remain solely the responsibility of yourself. No compensation will be offered on our part although this will be at the discretion of BBH. It is very strongly advised to take out wedding or event insurance to cover you against these extreme situations.

Advisory update (for your information): If any client or any member of the bridal party who will be present either at the trial or on the morning of the wedding has recently travelled to any of the affected areas (as outlined on the Gov.uk website) affected by the Coronavirus or any other similar virus or outbreak, or they’ve come into contact with anybody who has, or suspects they have COVID-19 they should let me know immediately. On arrival at the trial or wedding venue, if it is apparent that anybody has an infectious disease which we have not been notified about, we reserve the right to cancel the whole appointment without penalty or redress to ourselves to avoid the risk of cross-infection. We will wear PPE and sterilise according to government and NHBF guidelines, and will require a separate space or large room with good lighting and ventilation where we are able to work safely and securely with no risk to ourselves or others and with recommended maximum numbers in the room according to Tier we’re currently placed.

FINALLY

Thank you for booking with AldonaMUA and for ploughing through these terms and conditions, which may sound formal, but which are designed to protect both parties and are also for your information. We very much look forward to working with you.

Many thanks
Aldona